Leopard Catamarans, whose crusing and energy catamarans are in-built South Africa by Robertson and Caine (R&C), has introduced particulars of its enhanced guarantee providing, which leverages many years of buyer suggestions and industry-leading digital expertise.

Positive-tuned over the previous 12 months, the intensive guarantee programme is “designed to supply catamaran homeowners with distinctive assist and peace of thoughts”, in keeping with Leopard. The excellent dual-warranty framework combines builder and OEM protection with real-time digital monitoring and international service community integration, streamlining submissions whereas lowering response instances.

The builder guarantee offers 14-month safety in opposition to building defects – starting from beauty imperfections to set up points – plus prolonged 24-month protection for non-structural home windows, recognising the distinctive stresses of marine environments. Lengthy-term structural assurance continues with six-year protection for hulls, decks, deck lids, flybridges, bulkheads and structural webs.

The OEM guarantee ensures all onboard methods are coated by every manufacturing accomplice. As soon as homeowners are registered with Yanmar, Northern Lights and Raymarine, Leopard will act because the proprietor’s single liaison, eradicating the complexity of managing a number of producer relationships.

Additional simplifying the claims course of, Leopard has developed a guaranty portal on its web site. A devoted crew opinions every submitted declare and gives homeowners standing updates by Trello, a web-based workflow software.

Leopard’s claims course of offers real-time declare transparency, connecting homeowners straight with assist groups, engineers and R&C technicians by shared standing updates, progress notes and dwell commentary all through the restore course of.

Whether or not the difficulty falls below the R&C guarantee or OEM, Leopard will assign the declare to a guaranty buyer assist agent who will assist consider and course of the declare from begin to end. That very same agent stays the proprietor’s predominant level of contact for all points of the guarantee declare, from revising or approving estimates, funds and reimbursements.

Leopard’s international community spans six continents and greater than 20 international locations, offering homeowners with worldwide assist when and the place they want it.

Prioritising getting homeowners again on the water as shortly as potential, Leopard works with certified service centres for R&C guarantee work or the proprietor’s most popular yard for smaller repairs. For OEM claims, Leopard straight resolves simple points, or assigns licensed technicians and authorised service centres for advanced engine or electronics issues.

“The aim with our guarantee programme is straightforward: to provide Leopard homeowners the boldness and readability they deserve,” stated Jese Vega, Leopard’s Guarantee and Commissioning Supervisor. “By combining many years of buyer suggestions with new digital instruments and a very international service community, we’ve created a system that prioritises quick, clear assist, wherever on the planet our homeowners are cruising.”

For extra data go to leopardcatamarans.com

This text was first seen on YachtStyle.com.

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